Privacy Policy
Meter Alarm is a B2B iOS app for electric utility field staff — meter technicians, linemen, field engineers, billing clerks, and similar roles. It receives parsed alarm events forwarded from utility headend systems and delivers them as notifications to authorized employees of that utility.
This policy explains what information we collect, how we use it, and what your rights are.
Who we are
Meter Alarm is operated by Arbogast Solutions. You can reach us at support@meter-alarm.com.
Information we collect
When you create an account or use the app
- Email address (used as your sign-in identifier)
- Display name (provided by you)
- Organization name and invite code (when you create or join an org)
- Role designation (Meterman, Lineman, Field Engineer, etc.)
- Device push notification token, so we can deliver alarms to your device
- Account creation and sign-in timestamps
When alarms are received from your utility's headend system
- Alarm type (e.g. "Reverse Rotation Detected", "High Temperature Alert")
- Meter ID (if present in the alarm)
- Subject and body of the originating email
- Timestamps (received, acknowledged)
- Acknowledgement metadata (who acknowledged, when)
When you use the app
- Per-user alarm severity preferences (overrides for which alarms reach you as Urgent vs Basic vs Hidden)
- Notification sound and haptic preferences
- Master alerts on/off state (off-duty mode)
When you contact us
- Content of emails sent to
support@meter-alarm.com - Email metadata (sender address, timestamp, subject)
What we do not collect
- Location data
- Contacts, photos, microphone, or camera data
- Browsing history outside the app
- Advertising identifiers
- Information from minors (adult professional users only)
How we use this information
- Deliver alarm notifications to enrolled users in your organization
- Authenticate sign-in and protect account security
- Show alarm history within your organization
- Respond to support requests
- Diagnose errors and improve reliability
What we do not do
- We do not sell your personal information
- We do not share alarm data with anyone outside your organization
- We do not use your data for advertising
Third-party service providers
We rely on the following providers to operate the service. Each is bound by their own privacy policy and security obligations.
- Supabase (database, authentication, serverless functions) — privacy policy
- Apple Push Notification service — delivers push notifications
- Postmark (inbound email ingestion) — privacy policy
- Cloudflare (DNS and email routing) — privacy policy
Your data is stored in Supabase's secure database. Row-level security policies enforce that users can only see data belonging to their own organization.
Data security
- All data is transmitted over HTTPS / TLS
- Authentication tokens are stored securely in iOS Keychain
- Database access is gated by row-level security policies tied to your authenticated user
- Service credentials (push keys, API tokens) are stored only on our servers and never embedded in the iOS app
Data retention
- Basic-severity alarms: retained 3 days, then automatically deleted
- Urgent-severity alarms: retained 30 days, then automatically deleted
- Acknowledgement records: deleted along with the alarm
- Account profile information: retained until you delete your account
- Support emails: retained for 90 days from receipt
- Error logs: retained for 30 days
Your choices
- Disable notifications — turn off in iOS Settings → Notifications → Meter Alarm, or use the in-app Master Alerts switch
- Adjust per-alarm preferences — Settings → Alarm Types, tap any alarm to cycle Hidden / Basic / Urgent
- Sign out — anytime via Settings → Sign Out
- Delete your account — Settings → Account → Delete Account. Removes your profile, your acknowledgement records, and your device tokens. Alarms belonging to your organization are retained per the retention rules above.
California residents (CCPA)
If you are a California resident you have the right to know what personal information we collect, request a copy, request deletion, and not be discriminated against for exercising these rights. To exercise any of these rights, email support@meter-alarm.com.
Children
Meter Alarm is not directed at children under 13 and we do not knowingly collect personal information from minors. The app is restricted to adult professional employees of subscribing utility organizations.
Changes to this policy
We may update this policy from time to time. Material changes will be announced in the app and via email to organization admins. The "Last updated" date at the top reflects the most recent revision.
Contact
For questions about this policy or to exercise your rights, email support@meter-alarm.com.